Returns Policy

At LKY, every collection is released in limited quantities and produced in carefully planned product cycles. Because of this, we are unable to guarantee exchanges, even if your preferred style or colour is no longer available.

Please read our policy below before making a purchase.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect purchases, or if you simply decide the item is no longer suitable.

As our products are released in limited runs, we cannot reserve or guarantee replacement stock for exchanges.

Faulty Items

We take great pride in the quality of every LKY piece. If you believe your item has a manufacturing fault, please contact us within 30 days of receiving your order.

Once your item has been returned and inspected, and the fault is confirmed by our team, you may choose one of the following:

• 110% Store Credit (the original purchase value plus an additional 10%), or
• A refund, less a $10 processing fee.

Please note that faults caused by normal wear and tear, accidental damage, misuse, improper care, or alterations are not considered manufacturing defects.

Return Conditions

To be eligible for assessment, returned items must:

• Be submitted within 30 days of the purchase date.
• Be returned with proof of purchase.
• Include all original packaging and accessories.
• Be unused, free from debris, dirt, stains and in a resalable condition

How to Start a Return

To request a return, please contact our customer care team with:

• Your order number
• A description of the issue
• Clear photos showing the fault

We'll guide you through the next steps and provide return instructions if your request is approved.

Thank you for supporting LKY. Our limited collections allow us to create distinctive pieces that are made to be noticed - not mass produced - and we appreciate your understanding of our returns policy.

Shipping

Every LKY order is packed by hand and sent in our signature packaging, because the unboxing should feel as good as the bag.

• Processing: orders are dispatched within [3] business days from Brisbane, Australia. Pre-order pieces ship as close to, if not on the date shown on the product page.
• Delivery: we ship Australia-wide with Australia Post. Standard delivery takes 3-5 business days; express takes 1-3 business days.
• International: We currently only ship within Australia.
• Tracking: you'll get a tracking link by email as soon as your order leaves us.
• Layby: layby orders ship once paid in full. See our Layby T&Cs.
• Christmas: order by 19th Dec for standard delivery before Christmas, or 22nd Dec for express.
• Address: please double-check it at checkout. We can't change an address once your order has shipped, and re-sending a parcel returned to us is at your cost.
• Lost or damaged in transit: please reach out to our customer service team if you are worried about your package potentially being lost or if damage has occurred during transit. We will follow it up with the carrier on your behalf.